Quentin Lebeau

Quentin Lebeau
Startup founder with a background in law and a love for building stuff that didn’t exist before. Building communities at TokyWoky with the world’s leading brands.
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Recent Posts

TokyWoky & Superdrug nominated for Best Customer Insights Strategy

Posted by Quentin Lebeau on December 7, 2020

Some exciting news:

Just 4 months after our Best Community win with UK beauty retailer Superdrug at the Glossy Awards, we're now nominated for Best Customer Insights Strategy!

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Next Gen Loyalty for Retail: the Power of Community

Posted by Quentin Lebeau on November 17, 2020

This article is aimed at CMOs, Loyalty & CRM Directors and anyone else who feel they’re not doing enough to retain, delight and leverage their customers. We’ve written it to explain what we think next-gen loyalty looks like for retail in a 10-min read.

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Reconfinement : pourquoi lancer sa communauté client maintenant ?

Posted by Quentin Lebeau on November 10, 2020

Pour beaucoup de marques, le confinement implique de devoir faire plus, avec moins de ressources. Pour gérer ce problème, certaines ont décidé, dès le 1er confinement, de s'appuyer sur leur communauté de clients.

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The Problem with Building Your Brand Community on Social Media

Posted by Quentin Lebeau on October 15, 2020

One of the more frequent questions I get on building a brand community is "why can't I just build it on social media?".

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The Sole Supplier: Building the UK's Most Engaged Sneaker Community

Posted by Quentin Lebeau on August 3, 2020

If you're a sneaker fan, The Sole Supplier is one of the best online destinations in the UK. Over 3 million people every month rely on the platform to find their next best pair of footwear. They're also a prime example of how community building can generate brand credibility and customer engagement.

I got to sit down with George Sullivan, founder and CEO of The Sole Supplier, who had great advice for anyone building a brand community right now.

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