How Kiabi drove sales up by gathering and engaging its customer community.

Posted by Quentin Lebeau on October 19, 2023

In the last year, we’ve had the opportunity to work with Kiabi, one of France’s leading fashion retailers, on building their customer community. Kiabi’s focus and dedication has allowed us to build the bases of a strong, authentic and engaged community.

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Why are Beauty Retailers launching their community in 2023?

Posted by Quentin Lebeau on February 21, 2023

Beauty retailers are building some of the most advanced communities we have at TokyWoky. We see two reasons behind this:

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TokyWoky and Superdrug win Best Customer Insights Strategy

Posted by Quentin Lebeau on January 15, 2021

I'm happy to announce we won "Best Customer Insights Strategy" with Superdrug at the 2021 Modern Retail Awards!

Just a few months after winning "Best Community Hub" at the Glossy Awards, we're especially grateful to highlight how community insights can inform teams across the organization, helping brands like Superdrug adapt to a difficult year. 

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4 Questions Retailers Should Ask when Building a Brand Community

Posted by Quentin Lebeau on June 26, 2019

5 years ago, our team launched its first community platform. Since then we’ve built online communities with some of the world’s biggest brands.

As we grow, I want to start sharing our key learnings for community building. In short, bring you “The Complete Guide to Building Brand Communities” we think is missing today.

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