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Hanne Deceuninck

Hanne Deceuninck
Hanne heads the Marketing team at TokyWoky.
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Recent Posts

Témoignage Jacadi, Undiz & DCM Jennyfer : Communication Client et COVID-19

Posted by Hanne Deceuninck on May 15, 2020

Retrouvez notre Talk Retail avec 3 marques qui ont su le mieux s'adapter à la crise sanitaire et garder le lien avec leurs clients.

Jacadi, Undiz et DCM Jennyfer nous partagent l'impact des nouvelles actions lancées pendant le confinement et ce qu'elles ont prévu pour les semaines à venir.

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What Online Shoppers Want To Know As The Lockdown Lifts

Posted by Hanne Deceuninck on May 12, 2020

As the lockdown is starting to slowly lift around the world, we are listing the most frequently asked questions by online shoppers right now.

Data is based on the activity of 130+ brand communities platforms powered by TokyWoky in Europe and the US, accross beauty, fashion, DIY, fitness and pet retailers.

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Déconfinement : les top questions des acheteurs en ligne

Posted by Hanne Deceuninck on May 7, 2020

Pour anticiper au mieux les préoccupations de vos clients dans les jours et semaines à venir, nous avons rassemblé les questions les plus posées par les acheteurs en ligne à l’approche du déconfinement.

Les données sont basées sur l'activité de 130+ communautés de marque gérées sur les plateformes TokyWoky en Europe et aux Etats-Unis.

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Best practices de l'engagement client pendant et après le confinement

Posted by Hanne Deceuninck on April 30, 2020

Le confinement a fait de l'engagement client une priorité chez les marques. La crise sanitaire a généré de nombreuses nouvelles initiatives et best practices que les experts retail de Valtech et TokyWoky ont analysé le temps d'un webinar.

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How Brands Are Staying Connected With Customers During COVID-19: 20+ Great Brand Initiatives

Posted by Hanne Deceuninck on April 6, 2020

Retailers are struggling to stay connected with customers as stores close, resources grow limited, and customer needs seem to have shifted for the time being.

I've been following how brands have been responding to the crisis and gathered some of the best initiatives. It’s my way of celebrating what these teams are doing and (hopefully!) giving you a few ideas on how to tackle the coming weeks.

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