5 Brand Community Tactics From The Ordinary
The Ordinary is one of the most popular and recommended skincare brands of the last few years. Especially popular on TikTok and YouTube, the brand was the most researched cosmetics brand online in 2020.
Although they've done zero paid publicity, The Ordinary managed to become a cult favourite and has been smartly leveraging its community of passionate customers since.
Here's 5 community tactics to learn from them:
Continue Reading →Community Decoded: Little Red Book's Social Commerce Playbook
Little Red Book (or RED) is China's biggest social commerce app, with over 6,000 brands selling on the platform (including many international brands).
Everything RED does fits its 3 C strategy: "Commerce, Content and Community". To differentiate from its many competitors, they prioritize the social aspect of their app over commerce.
Unsurprisingly, their approach to UGC is one of the very best in the industry. So I was excited to dig into this one and find 5 tactics to share with you.
Continue Reading →6 Predictions for Retail and Community in 2021
It's an understatement to say the world looked very different when I made last year's list.
If I was expecting an overall acceleration of community projects, I thought historical brands would likely have delayed adoption. Then, the pandemic struck and the industry turned upside down. Brands lost direct access to customers and we started shopping online more than ever before.
The result? A rush to community as advocacy and loyalty became a priority to many.
After an unpredictable year, here’s what I think 2021 holds for us:
Continue Reading →TokyWoky and Superdrug win Best Customer Insights Strategy
I'm happy to announce we won "Best Customer Insights Strategy" with Superdrug at the 2021 Modern Retail Awards!
Just a few months after winning "Best Community Hub" at the Glossy Awards, we're especially grateful to highlight how community insights can inform teams across the organization, helping brands like Superdrug adapt to a difficult year.
Continue Reading →Lockdown: What Online Shoppers Want To Know [January Update]
Last updated: 05/01/2020.
As the UK and other countries enter a new lockdown, shoppers are left with many questions about orders they made or were planning on making.
To help your team anticipate customer needs during this new period, we're listing the most frequently asked questions by online shoppers right now.
Continue Reading →
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