Lockdown: What Online Shoppers Want To Know [January Update]

Posted by Hanne Deceuninck on January 5, 2021

Last updated: 05/01/2020. 

As the UK and other countries enter a new lockdown, shoppers are left with many questions about orders they made or were planning on making.

To help your team anticipate customer needs during this new period, we're listing the most frequently asked questions by online shoppers right now. 

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Community Decoded: How Outdoor Voices Builds a Community-First Brand

Posted by Hanne Deceuninck on December 17, 2020

Outdoor Voices is part of a new generation of Direct-To-Consumer brands that puts building a brand community at the core of its strategy. The goal is twofold : increase customer loyalty and accelerate growth through brand advocacy.

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TokyWoky & Superdrug nominated for Best Customer Insights Strategy

Posted by Quentin Lebeau on December 7, 2020

Some exciting news:

Just 4 months after our Best Community win with UK beauty retailer Superdrug at the Glossy Awards, we're now nominated for Best Customer Insights Strategy!

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Next Gen Loyalty for Retail: the Power of Community

Posted by Quentin Lebeau on November 17, 2020

This article is aimed at CMOs, Loyalty & CRM Directors and anyone else who feel they’re not doing enough to retain, delight and leverage their customers. We’ve written it to explain what we think next-gen loyalty looks like for retail in a 10-min read.

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Reconfinement : pourquoi lancer sa communauté client maintenant ?

Posted by Quentin Lebeau on November 10, 2020

Pour beaucoup de marques, le confinement implique de devoir faire plus, avec moins de ressources. Pour gérer ce problème, certaines ont décidé, dès le 1er confinement, de s'appuyer sur leur communauté de clients.

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